1. About these terms
These Terms of Service govern your use of My GuardPro, the GuardPro customer web app operated by GuardPro Exteriors LLC (“GuardPro,” “we,” “us,” or “our”). Please read these terms before using the app. If you do not agree, do not use it. Our Privacy Policy describes how we handle information collected through the app.
These terms cover the app. A separately accepted quote, signed service agreement, membership agreement, or written warranty governs the physical services you purchase. If those documents conflict with these terms about a purchased service, the specific service document controls. These terms do not create a maintenance membership or authorize a charge. Payments use verified Jobber invoice and quote links; the amount, payment methods, deposits and any recurring authorization are confirmed in Jobber and your service agreement.
2. Accounts and authorized property access
You must be at least 18 and authorized to act for any property or business you associate with your account. Provide accurate information and keep it current. Do not access another person’s account or property records without permission.
The app currently uses Sign in with ChatGPT. Your sign-in provider’s own terms apply to that account. Protect access to your sign-in account, sign out on shared devices, and contact us if you suspect unauthorized access. Customer-entered property details do not establish ownership or entitlement to another customer’s service records.
3. Requests, appointments, and custom memberships
A saved request, photo quote, schedule-change request, referral, concern, or membership review is not an accepted quote or confirmed booking. Saved drafts stay private until you select Send to GuardPro. Sending shares the request, its selected photos and contact details with the GuardPro owner review inbox. Owner status updates and review notes appear in your account. This does not automatically create a Jobber request or schedule work. Custom maintenance plans and measurement requests can be submitted to GuardPro’s in-app review inbox; submission does not create a Jobber quote, booking, charge or agreement. Follow the displayed instructions to contact GuardPro. We must separately confirm availability, scope, price, and appointment timing.
Custom plan estimates use current unit rates, per-visit minimums, selected visit frequency and available property measurements. Monthly budget equivalents are not automatic billing arrangements. Customer measurements are preliminary until reviewed. Specialty materials, access, property conditions, applicable taxes and final scope may change the final quote. Automatic address scanning and provider report ordering are not connected; submitted address and photo requests are reviewed by GuardPro. Each membership is customized for the property. Included services, frequency, payment arrangements, renewal, cancellation, and refund terms are stated in your individual agreement. No fixed tier or sample schedule in the app changes that agreement.
Appointment countdowns indicate time until a displayed arrival window begins, not a guaranteed arrival time or live technician location. Weather, access, safety, and operational conditions may affect timing. Contact GuardPro to confirm an appointment or time-sensitive change.
Insurance claim assistance
The Insurance Claim workspace supports private wind and hail incident records, administrative assistance requests, document sharing and case updates. Membership eligibility and assistance scope follow your individual agreement and GuardPro review. Submitting an in-app request does not report or file a claim with an insurance carrier. Insurer contact or assistance with a report requires any applicable homeowner and insurer authorization. The request acknowledgment is not a public-adjuster contract, power of attorney, assignment of benefits or authority to settle a claim.
Case statuses are recorded by GuardPro, not supplied by a live insurer feed. Coverage, deductibles, claim decisions and payment are determined by your insurer under your policy. GuardPro does not guarantee approval, payment or a filing deadline. Insurance claim negotiation or settlement must be handled by appropriately licensed or otherwise authorized professionals. Contact your insurer promptly about reporting requirements and deadlines.
4. Reports and property health scores
Reports describe the work and observations within their stated scope and date. They are not a comprehensive home inspection, engineering opinion, insurance determination, or guarantee that no hidden condition exists. Recommendations may require assessment by an appropriately qualified professional.
Property health scores are maintenance summaries, not structural or safety ratings, property valuations, or warranties. The current scoring model averages four equally weighted category scores and rounds to the nearest whole number. Missing assessment data shows “Not assessed.” Scores do not monitor a property continuously or predict damage.
Sample accounts, sample reports, illustrative scores, and sample appointments are demonstrations, not records of your home. Invited customers can view their linked Jobber properties, job summaries, and visit schedule; reviewed service reports and selected photos are available after GuardPro publishes them. Property health assessments appear after GuardPro imports and reviews checklist records and publishes a service report. Import is manual; these are dated observations, not a continuous Jobber feed. Do not rely on sample data when deciding whether work is needed or an appointment is booked.
5. Your uploads and submissions
Home Passports assemble available records for a selected property. Customer-entered material details, dates and saved-property associations are not independently verified. Passport exports are not proof of ownership, a complete inspection, an active agreement or a warranty. Transfer requests require GuardPro review and do not automatically send records, invite recipients or change account access. Review exported contents before sharing. Upload only content you own or have permission to share. Avoid uploading unnecessary personal information, faces, financial details, alarm codes, or information about others without permission. You retain ownership of your content and give GuardPro permission to store, display, and use it as needed to operate the app, assess requested work, and provide customer service.
This permission does not authorize public advertising use of identifiable customer photos. We will seek separate permission for that use. Do not upload unlawful content, malware, or material that infringes another person’s rights.
Account preferences, support and household requests
The Account hub displays available app records and linked billing information. Saved contact and billing preferences do not automatically update Jobber records or activate email or SMS delivery. Membership-change, cancellation, household-contact and legacy data-deletion requests are sent to GuardPro’s private owner inbox for review; submission does not change account access, terminate an agreement, issue a refund or erase records. Household access requires verification and supported access arrangements.
Your app data export contains private text records and file metadata, including insurance case details when present. Keep it private. It excludes file contents, credentials and live Jobber data. Download available documents from their original sections.
6. Acceptable use and app ownership
You may use the app for legitimate GuardPro customer needs. Do not bypass access controls, scrape private records, impersonate another person, disrupt the app, or misuse its upload and request features.
GuardPro’s name, logo, app design, and original content belong to GuardPro or its licensors. Using the app gives you permission to use its customer features, not ownership of our branding or software. You may keep copies of your own care records for personal use.
7. Third-party services and communications
Hosting, authentication, and external links may involve third-party services with their own policies and terms. Jobber supplies property, job, and visit records for customers who accept a private invitation using its intended sign-in email. Some features are still pending, and live data may be unavailable if authorization expires or the provider is unavailable.
Saving a notification preference does not currently activate email, SMS, or push delivery. Any future marketing enrollment or automated text messaging will require the applicable notice and consent. Use the contact information in the app for urgent scheduling questions. The app is not an emergency service.
8. Availability and responsibility
We aim to keep the app useful and accurate, but access can be interrupted and information may be incomplete or delayed. To the extent permitted by law, the app is provided as available without a promise of uninterrupted operation or suitability for every purpose. This does not change an express warranty or obligation in your service agreement.
To the extent permitted by law, GuardPro is not responsible for indirect or consequential losses caused solely by inability to access the app or reliance on clearly labeled sample information. Nothing in these terms excludes liability that cannot lawfully be excluded, including rights relating to fraud, gross negligence, or other protected consumer rights.
9. Suspension, account closure, and records
We may restrict access for misuse, a security issue, or a legal requirement, and will provide notice when reasonably practical. You may stop using the app at any time. To request closure of your app profile or deletion of information, contact us.
Closing an app profile does not cancel a service agreement, erase records we must retain, or delete your separate ChatGPT or Jobber account. Data requests are handled as described in the Privacy Policy.
10. Changes, applicable law, and contact
We may update these terms as app features change. The updated date will appear on this page. For material changes, we will provide an appropriate additional notice before they take effect where required.
Missouri law governs these terms, except where applicable law requires otherwise. Mandatory rights under the laws that apply to you remain in effect. These terms do not impose mandatory arbitration or waive your ability to pursue a claim in court.
Questions about the app or these terms: GuardPro Exteriors LLC, drodgers@guardproexteriors.com.